Subject: Ticket Assigned - Conversation with gharam
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 19 Jul 2021 11:38:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gharam gharam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  gharam Bot:  Hi Gharam ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8279910581 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96597752057            03:30 PM, 19th Jul                   mayar                   Hi Gharam,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:30 PM, 19th Jul                     gharam                    Hello           03:30 PM, 19th Jul                     gharam                    So yesterday I ordered from the app and paid           03:31 PM, 19th Jul                     gharam                    Then I received an email that the order is under process           03:31 PM, 19th Jul                     gharam                    And then another email that the order wasn’t processed and you didn’t deduct anything from my car           03:32 PM, 19th Jul                     gharam                    My the amount was deducted from my car immediately           03:32 PM, 19th Jul                     gharam                    Hello ?           03:33 PM, 19th Jul                     gharam                    Hello?           03:33 PM, 19th Jul                     gharam                    /startOver           03:34 PM, 19th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           03:34 PM, 19th Jul                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8279910581) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8279917106).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            03:35 PM, 19th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           03:35 PM, 19th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:38 PM, 19th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2883232