Subject: Ticket Assigned - Conversation with reuben
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 19 Jul 2021 11:26:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reuben reuben                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reuben Bot:  Hi Reuben ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96551287597            03:20 PM, 19th Jul                   mayar                   Hi Reuben,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:20 PM, 19th Jul                     reuben                    I need to return my order and get the same in a bigger size           03:21 PM, 19th Jul                     reuben                    Can i go to any store and replace it? I did not receive the invoice from the delivery guy but all the labels and everything on the pant is still intact           03:22 PM, 19th Jul                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Splash store .   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any  Splash store .  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:23 PM, 19th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           03:23 PM, 19th Jul                     reuben                    Thank you           03:24 PM, 19th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:25 PM, 19th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2883157