Subject: Ticket Assigned - Conversation with abdulla
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 19 Jul 2021 10:25:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdulla abdulla                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdulla Bot:  Hi Abdulla ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may 
 take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0509144669            01:57 PM, 19th Jul                   mayar                   Hi Abdulla,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:58 PM, 19th Jul                     abdulla                    I reserved my order there is an missing item           01:59 PM, 19th Jul                   mayar                   Could you please share your order nu
 mber so that I can assist you further?           02:01 PM, 19th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:03 PM, 19th Jul                     abdulla                    1000012075253           02:04 PM, 19th Jul                     abdulla                    Order number           02:05 PM, 19th Jul                   mayar                   The right order number starts with 9           02:07 PM, 19th Jul                     abdulla                    9679652045           02:08 PM, 19th Jul                   mayar                   Thank you for providing us with this details&nbsp;           02:09 PM, 19th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           02:09 PM, 19th Jul                   mayar                   After checking your order, we found out that your order has been delivered completely,           02:10 PM, 19th Jul    
                mayar                   Is there anything else i can help you with?&nbsp;           02:11 PM, 19th Jul                     abdulla                    Yes I reserved my order but one of pajama set I could only the top           02:12 PM, 19th Jul                     abdulla                    I get only the top           02:13 PM, 19th Jul                   mayar                   We are sorry to hear that           02:13 PM, 19th Jul                   mayar                   We sincerely apologize for any inconvenience caused,           02:13 PM, 19th Jul                   mayar                   Kindly return the item           02:13 PM, 19th Jul                     abdulla                    Yes           02:13 PM, 19th Jul                   mayar                   Share the name of the item with me to create a return request           02:14 PM, 19th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?       
     02:15 PM, 19th Jul                     abdulla                    Schiffli detail scoop neck top and pyjama set ,,, this is item name           02:16 PM, 19th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           02:17 PM, 19th Jul                   mayar                   A return request has been created our team will contact you in 3-5 days to collect the item           02:21 PM, 19th Jul                     abdulla                    Ok           02:21 PM, 19th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           02:22 PM, 19th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:25 PM, 19th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2882857