Subject: Ticket Assigned - Conversation with mostafa
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 18 Jul 2021 14:40:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mostafa mostafa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  مصطفي Bot:  Hi مصطفي ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7478862476 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097366746566 Bot:  Please wait while we transfer you to an agent Customer:  Mostafa Agent:  .مرحبا&nbsp;مصطفي طاب يومك معك ميار,يسرني أن أساعدك&nbsp; Agent:  كيف يمكنني مساعدتك ؟ Agent:  هل مازلت معي؟ Agent:  هل مازلت معي؟ Agent:  يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد&nbsp; Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mostafa Bot:  Hi Mostafa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7478862476 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:26 PM, 18th Jul                   Bot                   Hi, Welcome           06:26 PM, 18th Jul                   Bot                   Hi welcome           06:26 PM, 18th Jul                   Bot                   Please enter your name           06:26 PM, 18th Jul                     mostafa                    Mostafa           06:26 PM, 18th Jul                   Bot                    Hi Mostafa ,what do you need help with?   1. Order Status  2. How can I return my order ?  3. When will I get my refund ?            06:26 PM, 18th Jul                   mayar                   Hi Mostafa,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:26 PM, 18th Jul                     mostafa                    مساء الخير           06:27 PM, 18th Jul                     mostafa                    Good evening           06:27 PM, 18th Jul                     mostafa                    Hi           06:29 PM, 18th Jul                   mayar                   كيف يمكنني مساعدتك ؟           06:31 PM, 18th Jul                   mayar                   هل مازلت معي؟           06:36 PM, 18th Jul                   mayar                   هل مازلت معي؟           06:36 PM, 18th Jul                   mayar                   يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد&nbsp;           06:39 PM, 18th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2879171