Subject: Ticket Assigned - Conversation with haniyeh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Jul 2021 14:36:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with haniyeh haniyeh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  haniyeh Bot:  Hi Haniyeh ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9678932697 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545545326            06:17 PM, 18th Jul                   Bot                   Hi, Welcome           06:17 PM, 18th Jul                   Bot                   Hi welcome           06:17 PM, 18th Jul                   Bot                   Please enter your name           06:17 PM, 18th Jul                     haniyeh                    Haniyeh           06:17 PM, 18th Jul                   Bot                    Hi Haniyeh ,what do you need help with?   1. Order Status  2. How can I return my order ?  3. When will I get my refund ?            06:17 PM, 18th Jul                     haniyeh                    1           06:17 PM, 18th Jul                   Bot                    Please choose your location   1. Centrepointae  2. Centerpointsa  3. Centerpointbh  4. Centerpointkw            06:17 PM, 18th Jul                     haniyeh                    1           06:17 PM, 18th Jul                   Bot                   Please enter your order number to continue           06:17 PM, 18th Jul                     haniyeh                    9678932697           06:17 PM, 18th Jul                   Bot                   Looks to be an invalid order No           06:17 PM, 18th Jul                   Bot                   Please enter your order number to continue           06:17 PM, 18th Jul                   mayar                   Hi Haniyeh  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:17 PM, 18th Jul                     haniyeh                    Is it possible I collect my order?           06:18 PM, 18th Jul                     haniyeh                    Because you have the worst delivery           06:18 PM, 18th Jul                     haniyeh                    Last time also you didn’t deliver my order           06:19 PM, 18th Jul                     haniyeh                    This time also i only keep on receiving message that we couldn’t deliver           06:19 PM, 18th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           06:24 PM, 18th Jul                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971545545326)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           06:25 PM, 18th Jul                   mayar                   Kindly send your complete address           06:25 PM, 18th Jul                   mayar                   /con           06:30 PM, 18th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:30 PM, 18th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:30 PM, 18th Jul                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:35 PM, 18th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2879143