Subject: Ticket Assigned - Conversation with hello
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sun, 18 Jul 2021 11:18:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568839282            03:02 PM, 18th Jul                     hello                    Ok           03:02 PM, 18th Jul                   mayar                
    Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:04 PM, 18th Jul                     hello                    Hi Mayar           03:04 PM, 18th Jul                     hello                    We  placed an order for pick up           03:04 PM, 18th Jul                     hello                    From mirdif city center           03:05 PM, 18th Jul                     hello                    Just need to know tge status           03:05 PM, 18th Jul                     hello                    We need to collect it today           03:05 PM, 18th Jul                     hello                    As we are travelling tomorow morning           03:06 PM, 18th Jul                   mayar                   Could you please share your order number so that I can assist you further?           03:11 PM, 18th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:18 
 PM, 18th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:18 PM, 18th Jul                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:18 PM, 18th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2877741