Subject: Ticket Assigned - Conversation with jeswin joseph
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 18 Jul 2021 09:54:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jeswin joseph jeswin joseph                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jeswin joseph Bot:  Hi Jeswin Joseph ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9679543974 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  545902151            01:33 PM, 18th Jul  
                  mayar                   Hi Jeswin Joseph  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:34 PM, 18th Jul                     jeswin joseph                    Hi           01:34 PM, 18th Jul                     jeswin joseph                    I am unable to track my order...           01:34 PM, 18th Jul                     jeswin joseph                    I want to know whether I can collect my order today           01:35 PM, 18th Jul                     jeswin joseph                    Otherwise I need to change collection point           01:35 PM, 18th Jul                     jeswin joseph                    Please help           01:35 PM, 18th Jul                   mayar                   Thank you for providing us with this details&nbsp;           01:36 PM, 18th Jul                     jeswin joseph                    Are you there           01:36 PM, 18th Jul                   mayar                   Could
  you please allow me 2 minutes to check your order details?           01:36 PM, 18th Jul                     jeswin joseph                    Ok           01:36 PM, 18th Jul                     jeswin joseph                    Hi           01:40 PM, 18th Jul                     jeswin joseph                    Are you there           01:44 PM, 18th Jul                   mayar                   Sorry for the late replay           01:46 PM, 18th Jul                   mayar                   Your order is not ready yet at the store it takes 2-3 days to be ready           01:46 PM, 18th Jul                     jeswin joseph                    Ohh can I change collection point?           01:47 PM, 18th Jul                   mayar                   for sorry the address can not be changed after placing the order           01:47 PM, 18th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           01:47 PM, 18th Jul                     jeswin jo
 seph                    If you can not help on that then nothing           01:47 PM, 18th Jul                   mayar                   For sorry it is our policy i can not do any thing           01:50 PM, 18th Jul                   mayar                   We sincerely apologize for any inconvenience caused,           01:50 PM, 18th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           01:50 PM, 18th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:53 PM, 18th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2877179