Subject: Ticket Assigned - Conversation with sara
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 18 Jul 2021 09:53:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara sara                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addi
 tional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559994123            01:30 PM, 18th Jul                   mayar                   Hi Sara ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:32 PM, 18th Jul                   mayar                   Could you please share your order number so that I can assist you further?           01:32 PM, 18th Jul                   mayar                   Hi, I'm not g
 etting a response from you. Are we still connected?           01:34 PM, 18th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:36 PM, 18th Jul                     sara                    9679099723           01:38 PM, 18th Jul                   mayar                   Thank you for providing us with this details&nbsp;           01:44 PM, 18th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           01:44 PM, 18th Jul                   mayar                   We would like to inform you that we have processed the refund of amount (AED13.54) on (7/16/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:48 PM, 18th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           01:48 PM, 18th Jul                   mayar               
     It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:52 PM, 18th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2877173