Subject: Ticket Assigned - Conversation with wahab
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 17 Jul 2021 11:45:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wahab wahab                    Customer:  Ok thanks Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Wahab ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9676661512 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:20 PM, 17th Jul                     wahab                    K           03:22 PM, 17th Jul                   mayar                   Hi Wahab  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:23 PM, 17th Jul                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971524778600)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           03:25 PM, 17th Jul                     wahab                    When will i get my order           03:25 PM, 17th Jul                     wahab                    Will i get my order today           03:27 PM, 17th Jul                   mayar                   We will contact our team to do the needful and to deliver it asap           03:30 PM, 17th Jul                   mayar                   Is this your order number (+971524778600) ?  ​           03:31 PM, 17th Jul                     wahab                    Yes           03:35 PM, 17th Jul                     wahab                    We didn't receive any calls from you or your message           03:36 PM, 17th Jul                     wahab                    From MAX           03:37 PM, 17th Jul                     wahab                    9676661512 this is my order number           03:41 PM, 17th Jul                   mayar                   We sincerely apologize for any inconvenience caused,  Our team will contact you asap to deliver it           03:41 PM, 17th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           03:41 PM, 17th Jul                     wahab                    Can i get my order before eid please           03:43 PM, 17th Jul                   mayar                   Sure we will try our best to deliver it asap           03:43 PM, 17th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           03:43 PM, 17th Jul                     wahab                    No           03:44 PM, 17th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:45 PM, 17th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2872100