Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Jul 2021 09:50:06 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation mostafa gadelkarim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mostafa gadelkarim Bot:  Hi Mostafa Gadelkarim ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966592523116            01:30 PM, 17th Jul                     mostafa gadelkarim                    Okey           01:31 PM, 17th Jul                   mayar                   Hi Mostafa Gadelkarim  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:32 PM, 17th Jul                     mostafa gadelkarim                    صباح الخير           01:33 PM, 17th Jul                     mostafa gadelkarim                    6323886458           01:33 PM, 17th Jul                   mayar                   .اسمحلي بدقيقتين حتى أتفحص بيانات الطلب           01:33 PM, 17th Jul                     mostafa gadelkarim                    كنت طلبت هذه القطعة ولمن ام تصل الي           01:33 PM, 17th Jul                     mostafa gadelkarim                    القطعة الثانية           01:34 PM, 17th Jul                     mostafa gadelkarim                             01:34 PM, 17th Jul                     mostafa gadelkarim                             01:35 PM, 17th Jul                   mayar                   بعد التحقق من طلبك مع شريك الشحن تبين لنا ان طلبك قد تم شحنه بالكامل           01:36 PM, 17th Jul                   mayar                   هل لديك أي إستفسار أخر؟           01:36 PM, 17th Jul                   mayar                   كان من دواعي سروري مساعدتكم.&nbsp;           01:39 PM, 17th Jul                     mostafa gadelkarim                    لكنك لم تجيبي علي           01:40 PM, 17th Jul                     mostafa gadelkarim                    اين هي هذه القطعة           01:40 PM, 17th Jul                     mostafa gadelkarim                    مرحبا!           01:41 PM, 17th Jul                   mayar                   نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.  نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.           01:47 PM, 17th Jul                   mayar                   هل لديك أي إستفسار أخر؟           01:47 PM, 17th Jul                   mayar                   كان من دواعي سروري مساعدتكم.&nbsp;           01:49 PM, 17th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2871411