Subject: Ticket Assigned - Conversation with hello
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 17 Jul 2021 08:33:19 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an add
 itional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505487542            12:24 PM, 17th Jul                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:24 PM, 17th Jul                   mayar                   Could you please share your order number so that I can assist you further?           12:25 PM, 17th Jul                     hello                             12
 :25 PM, 17th Jul                     hello                    I want my refund voucher           12:26 PM, 17th Jul                     hello                    Still waiting no email from max refund voucher           12:26 PM, 17th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           12:27 PM, 17th Jul                     hello                    Shure           12:27 PM, 17th Jul                     hello                    Please resolve my issue           12:27 PM, 17th Jul                   mayar                   We would like to inform you that we have processed the refund of amount (AED94.5 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           12:28 PM, 17th Jul              
      mayar                   Is there anything else i can help you with?&nbsp;           12:29 PM, 17th Jul                   mayar                   We sincerely apologize for any inconvenience caused to you.  Regarding rest of the amount we have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.  We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.           12:29 PM, 17th Jul                   mayar                   Is there anything else i can help you with?           12:29 PM, 17th Jul                     hello                    Can i use this amount on outlet           12:29 PM, 17th Jul                     hello                    Ok will try           12:30 PM, 17th Jul                   mayar                   No, it can be used online only
            12:30 PM, 17th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           12:31 PM, 17th Jul                     hello                    Ok thanks           12:31 PM, 17th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:31 PM, 17th Jul                     hello                    I more thing           12:31 PM, 17th Jul                   mayar                   Sure           12:31 PM, 17th Jul                     hello                    What is the duration to use this refund credit           12:32 PM, 17th Jul                   mayar                   You can use it whiten 1 year           12:32 PM, 17th Jul                   mayar                   Is there anything else i can help you with?           12:32 PM, 17th Jul                     hello                    Good           12:32 PM, 17th Jul                     hello
                     Thaks           12:32 PM, 17th Jul                     hello                    Bye           12:32 PM, 17th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:32 PM, 17th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2870996