Subject: Ticket Assigned - Conversation with eman
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 17 Jul 2021 08:24:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with eman eman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  eman Bot:  Hi Eman ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9678869477 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508485456            12:15 PM, 17th Jul                   mayar                   Hi Eman ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:16 PM, 17th Jul                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971508485456)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           12:20 PM, 17th Jul                     eman                    Hi Mayar, i have made an order on 15th of july and on the 16th I got a call from the courier that he will deliver it in the same day, i waited and no one came, today he called again and i missed the call and after 20 minutes only i called back he mentioned a wrong location and saying he is in Abu Dhabi while my delivery is supposed to be in Sharjah, kindly update me about my order           12:20 PM, 17th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           12:20 PM, 17th Jul                     eman                    Yes please i need to be contacted before the delivery as I am working and not always available at home, thank you           12:22 PM, 17th Jul                   mayar                   We sincerely apologize for any inconvenience caused,  We will contact our team to do the needful and to deliver the order asap           12:23 PM, 17th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           12:23 PM, 17th Jul                     eman                    Thank you for your support           12:23 PM, 17th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:24 PM, 17th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2870958