Subject: Ticket Assigned - Conversation with shoaib ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Jul 2021 16:32:14 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shoaib ahmed shoaib ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shoaib ahmed Bot:  Hi Shoaib Ahmed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your 
 refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  552147720            08:18 PM, 16th Jul                     shoaib ahmed                    I'm unable to login to my account to place the order           08:19 PM, 16th Jul                   mayar                   Hi Shoaib Ahmed  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you
 .           08:19 PM, 16th Jul                     shoaib ahmed                    Unable to sign in in my account           08:19 PM, 16th Jul                     shoaib ahmed                    I tried to reset my password but no use           08:19 PM, 16th Jul                     shoaib ahmed                    And I came to know that I have to order 200 aed and in next order around 150 aed I vl get 50aed shukran points too           08:20 PM, 16th Jul                     shoaib ahmed                    ?           08:21 PM, 16th Jul                   mayar                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window.  2. Enter your registered email address (in small letters).  3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.  4. Click on the password reset link an
 d change your password.  5. You can login now with your new password     If the same problem persists, please provide us with the following details so that we can forward it for further assistance:  1. Screenshot Of The Issue(If Possible)  2. platform from which you tried to reset the password  3. Registered email address  4. Country of access   Feel free to reach out to us for any further assistance.           08:22 PM, 16th Jul                     shoaib ahmed                    ?           08:22 PM, 16th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           08:22 PM, 16th Jul                     shoaib ahmed                    I tried 2 times I got the link and reset the password but unable to sign in           08:22 PM, 16th Jul                     shoaib ahmed                    Once I'm on login screen says wrong email address or password           08:23 PM, 16th Jul                     shoaib ahmed                    ?      
      08:23 PM, 16th Jul                   mayar                   please provide us with the following details so that we can forward it for further assistance:  1. Screenshot Of The Issue(If Possible)  2. platform from which you tried to reset the password  3. Registered email address  4. Country of access           08:24 PM, 16th Jul                     shoaib ahmed                    [email-masked]           08:24 PM, 16th Jul                     shoaib ahmed                    Uae           08:24 PM, 16th Jul                     shoaib ahmed                    Reset via app           08:25 PM, 16th Jul                     shoaib ahmed                    Through link on my mail           08:25 PM, 16th Jul                     shoaib ahmed                    Let me go to web portal           08:25 PM, 16th Jul                   mayar                   Sure take your time           08:26 PM, 16th Jul                   mayar                   Hi, I'm not getting a response
  from you. Are we still connected?           08:30 PM, 16th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           08:30 PM, 16th Jul                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:31 PM, 16th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2868999