Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Jul 2021 13:43:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation muhammed mufeed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammed mufeed Bot:  Hi Muhammed Mufeed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9675409886 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508870095            05:33 PM, 16th Jul        
              muhammed mufeed                    ok           05:33 PM, 16th Jul                   mayar                   Hi Muhammed Mufeed  ],Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:35 PM, 16th Jul                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:40 PM, 16th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           05:40 PM, 16th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:42 PM, 16th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com
 /helpdesk/tickets/2868322