Subject: Ticket Assigned - Conversation with sara ahmed
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 16 Jul 2021 09:53:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara ahmed sara ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara ahmed Bot:  Hi Sara Ahmed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may t
 ake an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97333022153            01:43 PM, 16th Jul                   mayar                   Hi Sara Ahmed  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:43 PM, 16th Jul                     sara ahmed                    Today max come to collect my return order after waiting for them one month           01:44 PM, 16th Jul                     sara ahm
 ed                    So please process the refund in my max credit application           01:44 PM, 16th Jul                   mayar                   Kindly send your order number           01:44 PM, 16th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:45 PM, 16th Jul                     sara ahmed                             01:45 PM, 16th Jul                     sara ahmed                             01:46 PM, 16th Jul                     sara ahmed                    Yes connected           01:46 PM, 16th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           01:47 PM, 16th Jul                     sara ahmed                    Please resolve the issue as i waited too long for you to collect the return item, the driver has collected before 30 minutes, so please process my refund           01:49 PM, 16th Jul                     sara ahmed   
                  Thanks           01:49 PM, 16th Jul                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           01:50 PM, 16th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           01:50 PM, 16th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:53 PM, 16th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2867468