Subject: Ticket Assigned - Conversation with sekh riyazuddin
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 16 Jul 2021 09:21:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sekh riyazuddin sekh riyazuddin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sekh riyazuddin Bot:  Hi Sekh Riyazuddin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9678255751 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +9715992766            01:08 PM,
  16th Jul                   mayar                   Hi Sekh Riyazuddin  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:09 PM, 16th Jul                     sekh riyazuddin                    Hi, mayar           01:09 PM, 16th Jul                     sekh riyazuddin                    I have orderd some items but my order got cancelled without delivering it           01:10 PM, 16th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           01:10 PM, 16th Jul                     sekh riyazuddin                    My order numbers is9678255751           01:11 PM, 16th Jul                     sekh riyazuddin                    Alright           01:11 PM, 16th Jul                   mayar                   We see that you are contacting regarding the order you placed on our website with order number 9678255751   As per the tracking information, we can see that your order ha
 s been returned back to our warehouse. We had previously informed you that your order is with the courier facility.   Our courier partner tried to contact you multiple times on the contact number which was provided at the time of placing this order: (+971545992766) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.    We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.             01:15 PM, 16th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           01:15 PM, 16th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:20 PM, 1
 6th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2867380