Subject: Ticket Assigned - Conversation with darvhine
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Jul 2021 09:03:40 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with darvhine darvhine                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  darvhine Bot:  Hi Darvhine ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9679137115 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  056729459            12:41 PM, 16th Jul                   mayar                   Hi Darvhine  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:42 PM, 16th Jul                     darvhine                    Hi I just want to make a request, sometimes the warehouse team deliver wrong items and I experienced it twice but didn’t raise a request to return it because it takes a lot of time.           12:42 PM, 16th Jul                     darvhine                    Now can you please put a note on my order to give me the EXACT COLOR STYLE AND SIZE same like how they see on the photo           12:43 PM, 16th Jul                     darvhine                    My order number is there all they have to do is to check the style and the details of the order still they manage to deliver the wrong product           12:44 PM, 16th Jul                   mayar                   We will do the needful to deliver the right item for you           12:44 PM, 16th Jul                     darvhine                    Please make sure           12:45 PM, 16th Jul                     darvhine                    I know its sale there are a lot of orders           12:45 PM, 16th Jul                   mayar                   and  we will check with our team to do the needful           12:45 PM, 16th Jul                   mayar                   We sincerely apologize for any inconvenience caused,           12:45 PM, 16th Jul                     darvhine                    Mistakes can gappe!           12:45 PM, 16th Jul                     darvhine                    Happen*           12:45 PM, 16th Jul                     darvhine                    But as a customer if you get the wrong product its very frustrating           12:45 PM, 16th Jul                     darvhine                    So PLEASE           12:46 PM, 16th Jul                     darvhine                    Make a note on my order that my shoe size is 40 not more not less           12:46 PM, 16th Jul                   mayar                   We sincerely apologize for any inconvenience caused, We appreciate your patience.           12:46 PM, 16th Jul                     darvhine                    Colors are black as well as the bag           12:46 PM, 16th Jul                   mayar                   We will do the needful to deliver the right item for you           12:46 PM, 16th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           12:47 PM, 16th Jul                     darvhine                    I want to make sure you put a note on my order           12:47 PM, 16th Jul                     darvhine                    Or communicate with the warehouse team           12:47 PM, 16th Jul                     darvhine                    I dont want to experience the same situation for the 3rd time because of this team           12:48 PM, 16th Jul                     darvhine                    Can I get any email from the warehouse team           12:48 PM, 16th Jul                     darvhine                    Any in charge person or supervisor           12:49 PM, 16th Jul                     darvhine                    Otherwise give me the location and I will process my own order           12:49 PM, 16th Jul                   mayar                   You ordered the same item for  times and our team delivered the wrong color           12:49 PM, 16th Jul                   mayar                   ?           12:49 PM, 16th Jul                     darvhine                    No!           12:50 PM, 16th Jul                     darvhine                    I ordered make up before           12:50 PM, 16th Jul                     darvhine                    1 is highlighter and 1 is eye brow pomad           12:50 PM, 16th Jul                     darvhine                    Im using a different account because I forget that account           12:50 PM, 16th Jul                     darvhine                    They gave me wrong color of highlighter and they gave me eye liner instead of pomade           12:51 PM, 16th Jul                     darvhine                    U should replace your warehouse team           12:51 PM, 16th Jul                     darvhine                    Because of them I am having doubt whether I should order again or not           12:51 PM, 16th Jul                     darvhine                    I wanted to order again a lot of times but I held myself because I dont want to spend money over a wrong product and now I am ordering again and i dont want to experience the same situation           12:52 PM, 16th Jul                     darvhine                    Your scripted positive spiels are not enough to assure me I am getting the same order i placed           12:53 PM, 16th Jul                     darvhine                    ?????           12:55 PM, 16th Jul                     darvhine                    Frustrating customer service           12:56 PM, 16th Jul                     darvhine                    Once I received a wrong order I will put your name in the reviews as well as your warehouse team           12:57 PM, 16th Jul                   mayar                   Sorry for the late replay We will do the needful to deliver the right item for you           12:58 PM, 16th Jul                   mayar                   We sincerely apologize for any inconvenience caused,           12:58 PM, 16th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           12:58 PM, 16th Jul                     darvhine                    You can go with your warehouse team and throw yourselves           12:59 PM, 16th Jul                   mayar                   Is there anything else i can help you with?           01:00 PM, 16th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:02 PM, 16th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2867332