Subject: Ticket Assigned - Conversation with dilip kumar rathva
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Jul 2021 08:17:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dilip kumar rathva dilip kumar rathva                    Bot:  Hi again! Bot:  Please enter your name Customer:  dilip kumar rathva Bot:  Hi Dilip Kumar Rathva ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8278647667 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:07 PM, 16th Jul                   mayar                   Hi Dilip ,Good evening Thank you for contacting us. My name is Mayar ,i wi
 ll be happy to help you.           12:07 PM, 16th Jul                     dilip kumar rathva                    Hello Mayar.           12:07 PM, 16th Jul                     dilip kumar rathva                    I have made an order on 15th but when i tracked it. It went back.           12:08 PM, 16th Jul                     dilip kumar rathva                    The status says "no response from customer"           12:08 PM, 16th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           12:08 PM, 16th Jul                     dilip kumar rathva                    Yes sure.           12:09 PM, 16th Jul                     dilip kumar rathva                    Actually my work timings doesnt allows me to be at home from 5am to 4pm.           12:09 PM, 16th Jul                     dilip kumar rathva                    If in case the courier would have come between these timings, i would not have been able to receive it. I gu
 ess thats why it went back.           12:11 PM, 16th Jul                   mayar                   No problem when our delivery team contacts you please ask them to deliver it after 4 pm           12:12 PM, 16th Jul                   mayar                   They will contact you on +96550849984           12:12 PM, 16th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           12:12 PM, 16th Jul                     dilip kumar rathva                    Thanks, but will he communicate in english? Im sorry, im not fluent in Arabic           12:13 PM, 16th Jul                     dilip kumar rathva                    Yes the number is correct.           12:13 PM, 16th Jul                     dilip kumar rathva                    Mr/Ms. MAYAR?           12:14 PM, 16th Jul                   mayar                   Mr Mayar           12:14 PM, 16th Jul                   mayar                   Is there anything else i can help you with?      
      12:14 PM, 16th Jul                     dilip kumar rathva                    Will the courier personal be able to speak in english?           12:15 PM, 16th Jul                     dilip kumar rathva                    Im sorry im new & i am not fluent in arabic.           12:15 PM, 16th Jul                   mayar                   We will inform our team regarding that to do the needful           12:16 PM, 16th Jul                     dilip kumar rathva                    No thats all. Thanks. I'll hand over the call to someone nearby who knows arabic well.           12:16 PM, 16th Jul                     dilip kumar rathva                    Thanks for your help.           12:16 PM, 16th Jul                     dilip kumar rathva                    Have a nice day mr.mayar.           12:16 PM, 16th Jul                   mayar                   It will be kind of you           12:16 PM, 16th Jul                   mayar                   It was a pleasure to assist you. Thank 
 you for shopping with us.  Have a wonderful day.           12:16 PM, 16th Jul                     dilip kumar rathva                    Yeah sure. No worries. Thanks. &you too have a nice day.           12:17 PM, 16th Jul                     dilip kumar rathva                    You're welcomee.           12:17 PM, 16th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2867245