Subject: Ticket Assigned - Conversation with jenny
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 15 Jul 2021 16:35:51 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jenny jenny                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jenny Bot:  Hi Jenny ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96555971972            08:17 PM, 15th Jul                     jenny                             08:18 PM, 15th Jul                     jenny                    The item is damage           08:19 PM, 15th Jul                   mayar                   Hi Jenny  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:22 PM, 15th Jul                     jenny                             08:22 PM, 15th Jul                     jenny                    How can i return this item??           08:23 PM, 15th Jul                     jenny                    Can I just go to any centrepoint to return the item??           08:24 PM, 15th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           08:24 PM, 15th Jul                     jenny                             08:25 PM, 15th Jul                   mayar                   In the meantime, an exchange is not available at https://www.babyshopstores.com/kw/en/ . You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Babyshop store .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any  Babyshop store .  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:25 PM, 15th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           08:25 PM, 15th Jul                     jenny                    The delivery guy didn’t hand me any receipt           08:27 PM, 15th Jul                     jenny                    So I can go to any centrepoint to return the item??           08:27 PM, 15th Jul                   mayar                   Yes you can use your order number           08:30 PM, 15th Jul                   mayar                   to return it           08:30 PM, 15th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           08:30 PM, 15th Jul                     jenny                    Thank you for the help           08:30 PM, 15th Jul                     jenny                    Nothing now           08:30 PM, 15th Jul                     jenny                    Thank you           08:30 PM, 15th Jul                   mayar                   كان من دواعي سروري مساعدتكم.&nbsp;           08:35 PM, 15th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:35 PM, 15th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2865427