Subject: Ticket Assigned - Conversation with mariam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Jul 2021 16:07:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariam mariam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  mariam Bot:  Hi Mariam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your pay
 ment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96594934411            07:53 PM, 15th Jul                     mariam                    Ok           07:53 PM, 15th Jul                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:54 PM, 15th Jul                     mariam    
                 Thanks           07:54 PM, 15th Jul                   mayar                   Kindly send your order number           07:55 PM, 15th Jul                     mariam                    I have received an email, that my order was not processed successfully, how over the amount was deducted from my knet           07:55 PM, 15th Jul                     mariam                    Sorry, Order 8278957337 was not processed successfully. Please try again or use Cash on Delivery at https://centrepoint.app.link/3iNSQnnIUhb           07:55 PM, 15th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           07:55 PM, 15th Jul                     mariam                    But i dont have account, and i did the check out as guest           07:56 PM, 15th Jul                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order 
 number: (8278957337) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8278957344).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           07:58 PM, 15th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           07:59 PM, 15th Jul                     mariam                    So now my order is placed successfully?           08:00 PM, 15th Jul                     mariam                    ?           08:02 PM, 15th Jul                   mayar                   Yes your order is placed successfully           08:04 PM, 15th Jul                   mayar                   Is there anything els
 e i can help you with?&nbsp;           08:04 PM, 15th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:06 PM, 15th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2865291