Subject: Ticket Assigned - Conversation with rana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Jul 2021 15:59:35 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rana rana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rana Bot:  Hi Rana ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 bu
 siness days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96560448203            07:37 PM, 15th Jul                     rana                    Please           07:37 PM, 15th Jul                   mayar                   Hi Rana  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.  
          07:37 PM, 15th Jul                     rana                    Good evening Mayar           07:38 PM, 15th Jul                     rana                    Yesterday we make online purchase of kd 6.670 from home cente website           07:39 PM, 15th Jul                     rana                    Using knet           07:39 PM, 15th Jul                     rana                    In the meanwhile transaction declined eventhoung debited from my account           07:40 PM, 15th Jul                     rana                    Hallo Mayar           07:41 PM, 15th Jul                     rana                    Are you available to help me           07:42 PM, 15th Jul                     rana                    Hallo           07:43 PM, 15th Jul                     rana                    Is thrre some one to help me           07:43 PM, 15th Jul                     rana                    Or one way only           07:44 PM, 15th Jul                     rana                    I k
 now you people are so much busy           07:44 PM, 15th Jul                     rana                    Please help me           07:44 PM, 15th Jul                     rana                    I dont want money even if you ready to deliver the same as i wanna purchase           07:45 PM, 15th Jul                     rana                    Halllllooooo           07:47 PM, 15th Jul                     rana                    Great support team i have ever met           07:47 PM, 15th Jul                     rana                    Is there any one           07:48 PM, 15th Jul                     rana                    Halllooo           07:48 PM, 15th Jul                     rana                    Customer care number please give me           07:49 PM, 15th Jul                     rana                    Its maghrib prayer           07:49 PM, 15th Jul                     rana                    So bad bye           07:50 PM, 15th Jul                   mayar                   Could 
 you please allow me 2 minutes to check your order details?           07:50 PM, 15th Jul                     rana                    Transaction denied           07:50 PM, 15th Jul                   mayar                   Kindly send your order number           07:50 PM, 15th Jul                     rana                    No details i have           07:50 PM, 15th Jul                     rana                    But debited from account           07:50 PM, 15th Jul                   mayar                   Kindly send your email which is mentioned in your order           07:51 PM, 15th Jul                     rana                    [email-masked]           07:52 PM, 15th Jul                     rana                    60448203           07:52 PM, 15th Jul                   mayar                   Kindly send a bank statement with the deducted amount           07:54 PM, 15th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still conne
 cted?           07:55 PM, 15th Jul                     rana                    Soft copy?           07:56 PM, 15th Jul                     rana                    Screenshot will be enough?           07:56 PM, 15th Jul                     rana                    I will contact you after prayer only           07:57 PM, 15th Jul                     rana                    Sorry           07:57 PM, 15th Jul                   mayar                   ok           07:58 PM, 15th Jul                   mayar                   You will be welcome any time           07:59 PM, 15th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2865250