Subject: Ticket Assigned - Conversation with najila abushahuman thaha
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 15 Jul 2021 15:52:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with najila abushahuman thaha najila abushahuman thaha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  najila abushahuman thaha Bot:  Hi Najila Abushahuman Thaha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9678964899 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  
 0528073739            07:38 PM, 15th Jul                     najila abushahuman thaha                    Ok           07:38 PM, 15th Jul                   mayar                   Hi Najila ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:38 PM, 15th Jul                     najila abushahuman thaha                    I just want to know that my order cancelled or not           07:39 PM, 15th Jul                     najila abushahuman thaha                    Now i received a msg that order can not process           07:39 PM, 15th Jul                     najila abushahuman thaha                    Online payment done           07:40 PM, 15th Jul                     najila abushahuman thaha                    No response           07:40 PM, 15th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           07:43 PM, 15th Jul                   mayar                   We since
 rely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9678964860) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9678964899).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!           07:47 PM, 15th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           07:47 PM, 15th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderfu
 l day.           07:51 PM, 15th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2865214