Subject: Ticket Assigned - Conversation with sherin
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 15 Jul 2021 10:26:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sherin sherin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sherin Bot:  Hi Sherin ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562755720            02:13 PM, 15th Jul                     sherin                    Hello I want to exchange an item as I got a bigger size and want a smaller size           02:14 PM, 15th Jul                   mayar                   Hi Sherin  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:16 PM, 15th Jul                     sherin                    Hi mayar           02:17 PM, 15th Jul                     sherin                    I want to exchange an item as I got a bigger size. Can I do an exchange ?           02:17 PM, 15th Jul                   mayar                   Kindly share your order number           02:19 PM, 15th Jul                     sherin                             02:20 PM, 15th Jul                     sherin                    I want to return the size 26 jeans           02:21 PM, 15th Jul                     sherin                    I want a size 22 instead           02:21 PM, 15th Jul                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Max store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max  store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:24 PM, 15th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           02:24 PM, 15th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2863241