Subject: Ticket Assigned - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 15 Jul 2021 09:34:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation duaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  duaa Bot:  Hi Duaa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096560082088            01:16 PM, 15th Jul                   mayar                   Hi Duaa,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.       
     01:17 PM, 15th Jul                     duaa                             01:17 PM, 15th Jul                     duaa                    my order this one still they didnt pick up for the return           01:18 PM, 15th Jul                     duaa                    and i want to change the adress to : Bayan / block 5 / street 2 / house 61           01:18 PM, 15th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           01:22 PM, 15th Jul                     duaa                    ok           01:22 PM, 15th Jul                   mayar                   Kindly share your address and contact number to confirm it with the shipping company           01:27 PM, 15th Jul                     duaa                    bayan           01:27 PM, 15th Jul                     duaa                    bayan / block 5 / street 2 / house / 6           01:27 PM, 15th Jul                     duaa                    60082088           0
 1:27 PM, 15th Jul                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:30 PM, 15th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           01:30 PM, 15th Jul                     duaa                    ok           01:32 PM, 15th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:34 PM, 15th Jul                     duaa                    thank you           01:34 PM, 15th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2862976