Subject: Ticket Assigned - Conversation with mishari alsabah
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 15 Jul 2021 08:47:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mishari alsabah mishari alsabah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mishari alsabah Bot:  Hi Mishari Alsabah ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card 
 - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566703737            12:30 PM, 15th Jul                   mayar                   Hi  Mishari Alsabah  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:31 PM, 15th
  Jul                     mishari alsabah                    hello Mayar           12:31 PM, 15th Jul                     mishari alsabah                    i have placed 3 orders yesterday on the app           12:31 PM, 15th Jul                     mishari alsabah                    1 went through order 8278737910           12:32 PM, 15th Jul                     mishari alsabah                    the 2nd wone 8278741238 got canceled but already deducted from my card           12:32 PM, 15th Jul                     mishari alsabah                    the 3rd ine deducted from my card without any confirmation or cancelation message           12:33 PM, 15th Jul                     mishari alsabah                    i checked out on all 3 orders the same           12:33 PM, 15th Jul                     mishari alsabah                    and they were all pick up not delivary           12:33 PM, 15th Jul                     mishari alsabah                    can you help           12:34 P
 M, 15th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           12:34 PM, 15th Jul                     mishari alsabah                    sure           12:34 PM, 15th Jul                     mishari alsabah                    order and my name and phone number           12:35 PM, 15th Jul                   mayar                   This order was placed successfully           12:36 PM, 15th Jul                   mayar                   and it will be delivered whiten 2-3 days           12:36 PM, 15th Jul                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8278741238) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8278758514).   The
  payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            12:36 PM, 15th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           12:37 PM, 15th Jul                     mishari alsabah                    now only 1 order was succecful and what about the other 2 orders it already deducted from my bank account           12:38 PM, 15th Jul                     mishari alsabah                    ??           12:41 PM, 15th Jul                   mayar                   This order was successfully placed 8278758514           12:41 PM, 15th Jul                   mayar                   and it will be delivered whiten 2-3 days           12:42 PM, 15th Jul                     mishari alsabah                    dear there are 3 orders total           12:42 PM, 15th Jul 
                   mayar                   This order 8278737910  was placed successfully           12:42 PM, 15th Jul                     mishari alsabah                    26 Kd each           12:43 PM, 15th Jul                     mishari alsabah                    and deducted from my card           12:43 PM, 15th Jul                   mayar                   Two of them was placed successfully           12:43 PM, 15th Jul                     mishari alsabah                    and the third one           12:44 PM, 15th Jul                     mishari alsabah                    ?           12:44 PM, 15th Jul                     mishari alsabah                    the one that i did not recive any message from home center           12:44 PM, 15th Jul                   mayar                   and the amounts of them was deducted and the third one was canceled and the amounts of it was not deducted           12:45 PM, 15th Jul                   mayar                   Is there anythin
 g else i can help you with?&nbsp;           12:46 PM, 15th Jul                     mishari alsabah                    thank you           12:46 PM, 15th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:46 PM, 15th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2862726