Subject: Ticket Assigned - need escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 15 Jul 2021 08:27:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6328642585 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:08 PM, 15th Jul                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:08 PM, 15th Jul                
      hi                    My item not deliver until now           12:10 PM, 15th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           12:12 PM, 15th Jul                     hi                    Ok           12:12 PM, 15th Jul                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           12:19 PM, 15th Jul                   mayar                   Is there anything else i can help you with?&nbsp;           12:19 PM, 15th Jul                     hi                    When deliver           12:20 PM, 15th Jul                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           12:22 PM, 15th J
 ul                   mayar                   Is there anything else i can help you with?&nbsp;           12:24 PM, 15th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:27 PM, 15th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2862624