Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Jul 2021 18:29:52 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Arun,</div>
<div></div>
<div></div>
<div class="MsoNormal">Please check and update the status for below C&amp;C order to centre point customer care team .</div>
<div></div>
<div></div>
<div class="MsoNormal">Order # 7475441942</div>
<div></div>
<div></div>
<div class="MsoNormal">AWB # <span class="c51"><span style="font-size:9.0pt">747544194260999991</span></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span class="c51"><span style="font-size:9.0pt">Store : 21023</span></span></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards</div>
<div></div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Dominic Arackal &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, July 12, 2021 9:30 PM<br>
<b>To:</b> Sharfuddeen Kadavan &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#2834102] - need escalation-45</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, July 12, 2021 6:58 PM<br>
<b>To:</b> Dominic Arackal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2834102] - need escalation</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Any updates ?</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 11 Jul at 10:01 PM
<span class="separator">, Centrepoint &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
 wrote: </span></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div style="border:solid white 1.0pt;padding:0in 0in 0in 0in;margin-bottom:12.0pt;box-sizing: border-box;border-radius: 8px;background-image:linear-gradient(rgb(245, 247, 249), rgb(245, 247, 249))">
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt;color:#183247">مرحبا علاء<br>
<br>
شكراً لك على تواصلك معنا.<br>
<br>
تقبل كامل اعتذارنا عن الإزعاج الذي تسببنا به.</span><span dir="LTR" style="color:#183247"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" align="right" style="text-align:right">
<span style="font-size:10.5pt;font-family:-apple-system;color:#183247"> </span><span style="font-size:10.5pt;color:#183247"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt;color:#183247">رجاء السماح ببعض الوقت ليتم عمل اللازم و التواصل معك مرة أخرى.<br>
<br>
لا تتردد بالاتصال بنا للحصول على مزيد من المساعدة.<br>
<br>
أصدقائك،<br>
فريق الدعم.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div class="MsoNormal" style="background:#1D1D1D"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt;color:white"></span></div>
<div> </div>
<div></div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2834102:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2834102