Subject: Ticket Assigned - Conversation with amana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Jul 2021 16:25:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amana amana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amana Bot:  Hi Amana ,what do you need help with? Customer:  /startOver Bot:  Hi Amana ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543153523 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Amana,Good evening Agent:  Thank you for contacting us.This is Hamza. How may I help you?  Customer:  Hey. Im trying to place an order but its not showing me tabby to select from payment options Customer:  Is there required amount for orders to qualify for tabby payment? Agent:  Please note that Tabby payment is not enable at the moment,We request you to change the payment method Customer:  Why so? Last night it was showing me to. Its avaliable on max app but not on lifestyle and centerpoint even tho at checkout its shows tabby as one of the options Agent:  We are working to fix the issue,and it will take sometimes Customer:  And can you tell me how long the on-going sale will last? Agent:  Till 4th of july 2021 Agent:  Is there anything else I can help you?  Customer:  Okay thabk you Customer:  That will be all Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  amana Bot:  Hi Amana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  123 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9677996015 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:08 PM, 13th Jul                   mayar                   Hi Amana,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:09 PM, 13th Jul                     amana                    Hey  I have 3 active orders for pick up. I got confirmation for one of them to pick up rest two  #9677996015 and #9678252453 are still showing as placed.   Is there any chance I can pick up all 3 orders tomorrow from the selected Centerpoint           08:11 PM, 13th Jul                     amana                    I have my flight on Thursday 15th           08:11 PM, 13th Jul                     amana                    So i need to pick up all 3 orders by tomorrow evenings           08:11 PM, 13th Jul                     amana                    Only one of the orders is confirmed           08:11 PM, 13th Jul                   mayar                   It takes 2-3 working days to be ready at the store           08:13 PM, 13th Jul                   mayar                   Our team will contact you once it isready           08:13 PM, 13th Jul                   mayar                   Is there anything else i can help you with?            08:13 PM, 13th Jul                     amana                    Im sorry but i dont need this dumb generic reply           08:14 PM, 13th Jul                     amana                    I wrote you the whole issue           08:14 PM, 13th Jul                     amana                    Please understand before sending automated replies           08:14 PM, 13th Jul                     amana                    I have my flight on thursday. How will i pick it up after tomorrow when im not even in the country           08:14 PM, 13th Jul                     amana                    The second order #9678252453 was placed on 11th and stills its processing           08:16 PM, 13th Jul                   mayar                   We will try our best to deliver it asap but normally It takes 2-3 working days to be ready at the store           08:18 PM, 13th Jul                   mayar                   Is there anything else i can help you with?           08:18 PM, 13th Jul                     amana                    Its been more then 2 to 3 days for 2 orders only 1 was placed last night. How slow are you people           08:19 PM, 13th Jul                     amana                    FYI ITS CLICK AND COLLECT NOT DELIVERY           08:19 PM, 13th Jul                     amana                    FOR GOD SAKES BE USEFUL FOR ONCE           08:19 PM, 13th Jul                     amana                    Im asking you to escalate the process because im levaing country on Thursday 15th July           08:20 PM, 13th Jul                     amana                    Today is tuesday .. we have just 1 day in between.. Wednesday. Kindly urge the concerned department to escalate the process so all 3 orders can be picked up altogether tomorrow evening           08:21 PM, 13th Jul                   mayar                   Is there anything else i can help you with?            08:23 PM, 13th Jul                   mayar                   We will try our best to deliver it asap but it can not be escalated before 3 days although we will contact  our team to do the needful and to deliver it asap           08:23 PM, 13th Jul                     amana                    K thanks           08:23 PM, 13th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:24 PM, 13th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2855052