Subject: Ticket Assigned - Conversation with mohammad shaker
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Jul 2021 15:35:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad shaker mohammad shaker                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammad Bot:  Hi Mohammad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6313180367 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561114829 Bot:  Please wait while we transfer you to an agent Agent:  Hi  Mohammad ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you. Customer:  Please check my order 6313180367 Customer:  i will collect from centerpoint Customer:  not received message Agent:  We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you. Customer:  ok Agent:  We see that you have placed your order on May 30, 2021. We would like to inform you that click and collect orders are usually delivered to the stores and are ready to pick up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection. Agent:  You’ll receive an SMS and an email when your order is ready for collection. Customer:  please do needful Customer:  sohaib Agent:  We sincerely apologize for any inconvenience caused to you however, the store pick-up time frame is 4-5 business days as mentioned in the Shipping policy. We can try contacting the store and ask them to contact you asap to arrange collection with you but please note the store pick-up time frame will depend on the store as this is a click and collect order. Customer:  thanks Customer:  appreciated Mr. Sohaib Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  mohammad shaker Bot:  Hi Mohammad Shaker ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6328895489 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:23 PM, 13th Jul                   mayar                   Hi Mohammad Shaker  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:23 PM, 13th Jul                     mohammad shaker                    i want to know about my order           07:24 PM, 13th Jul                     mohammad shaker                    6328895489           07:24 PM, 13th Jul                     mohammad shaker                    still no message for collection           07:24 PM, 13th Jul                     mohammad shaker                    r u der           07:25 PM, 13th Jul                     mohammad shaker                    hello Mayar           07:25 PM, 13th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           07:26 PM, 13th Jul                     mohammad shaker                    ok please           07:26 PM, 13th Jul                   mayar                   It takes 3-5 days to be ready at the store our team will contact you once it is ready           07:26 PM, 13th Jul                   mayar                   at the store           07:27 PM, 13th Jul                   mayar                   Is there anything else i can help you with?            07:27 PM, 13th Jul                     mohammad shaker                    you mentioned on website           07:27 PM, 13th Jul                     mohammad shaker                    assured delivery with in 2 days           07:27 PM, 13th Jul                     mohammad shaker                    available in riyadh and jeddah           07:28 PM, 13th Jul                     mohammad shaker                    r u der           07:29 PM, 13th Jul                     mohammad shaker                    you angry Man           07:31 PM, 13th Jul                     mohammad shaker                    r u der           07:31 PM, 13th Jul                   mayar                   It takes 3-5 days to be ready at the store our team will contact you once it is ready We will try our best to deliver it asap Our team will contact you           07:31 PM, 13th Jul                   mayar                   Is there anything else i can help you with?            07:33 PM, 13th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:34 PM, 13th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2854796