Subject: Ticket Assigned - Conversation with ameen
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 13 Jul 2021 14:38:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ameen ameen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  ameen Bot:  Hi Ameen ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9677046391 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0504478304            06:20 PM, 13th Jul                     ameen                    /startOver           06:20 PM, 13th Jul                   mayar                   Hi Ameen,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:20 PM, 13th Jul                     ameen                    Hii … i need to return a product, what to do for that?           06:21 PM, 13th Jul                     ameen                    /startOver           06:23 PM, 13th Jul                     ameen                    /startOver           06:23 PM, 13th Jul                     ameen                    Heyy           06:25 PM, 13th Jul                     ameen                    /startOver           06:26 PM, 13th Jul                     ameen                    /startOver           06:29 PM, 13th Jul                   mayar                   In the meantime, an exchange is not available at https://www.splashfashions.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Splash  store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:33 PM, 13th Jul                   mayar                   Is there anything else i can help you with?            06:33 PM, 13th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:38 PM, 13th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2854424