Subject: Ticket Assigned - Conversation with najat
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 13 Jul 2021 14:31:58 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with najat najat                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Najat ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9677941720 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:13 PM, 13th Jul                   mayar                   Hi Najat,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:14 PM, 13th Jul                     najat                    Hi mayar           06:14 PM, 13th Jul                     najat                    When will my order arrive its been from the morning i have contacted max call center agent about my order its still out for delivery every time i call they say the same thing it will be delivered today when will it be delivered           06:15 PM, 13th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           06:16 PM, 13th Jul                     najat                    Yes dear           06:16 PM, 13th Jul                   mayar                   Your order is out for delivery our team will contact you on +971503131136           06:17 PM, 13th Jul                   mayar                   Is there anything else i can help you with?            06:18 PM, 13th Jul                     najat                    Its the same that your agent hamza said its out for delivery they will contact you           06:18 PM, 13th Jul                     najat                    Can i have the drivers number           06:18 PM, 13th Jul                     najat                    From the morning when i was tracking it says at 10:08 am its been out for delivery           06:19 PM, 13th Jul                   mayar                   Only the shipping company has the agent number           06:25 PM, 13th Jul                   mayar                   He will contact you on +971503131136           06:25 PM, 13th Jul                   mayar                   Is there anything else i can help you with?            06:27 PM, 13th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:31 PM, 13th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2854382