Subject: Ticket Assigned - Conversation with suhail
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 13 Jul 2021 14:14:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suhail suhail                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  suhail Bot:  Hi Suhail ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501875801            06:03 PM, 13th Jul                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:03 PM, 13th Jul                     suhail                    I have ordered one shirt and pant its delivered right now but the shirt is too big size as i oredered           06:04 PM, 13th Jul                   mayar                   In the meantime, an exchange is not available at  https://www.splashfashions.com/ae/en/  You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Splash store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:04 PM, 13th Jul                   mayar                   Is there anything else i can help you with?            06:04 PM, 13th Jul                     suhail                    I need to return this and need small size           06:04 PM, 13th Jul                     suhail                    There shows nothing in online           06:05 PM, 13th Jul                   mayar                   For sorry we do not have exchange policy the item can only be returned           06:05 PM, 13th Jul                   mayar                   Is there anything else i can help you with?            06:05 PM, 13th Jul                     suhail                    Ok i will return i need my cash back           06:06 PM, 13th Jul                     suhail                    In my app there is no option to return           06:06 PM, 13th Jul                   mayar                   Kindly send your order number           06:07 PM, 13th Jul                     suhail                             06:07 PM, 13th Jul                     suhail                    9677197816           06:08 PM, 13th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           06:08 PM, 13th Jul                     suhail                    Ok check           06:09 PM, 13th Jul                   mayar                   Kindly share name of the item with me to create a return request for you           06:09 PM, 13th Jul                     suhail                    Ok one second           06:10 PM, 13th Jul                   mayar                   take your time           06:10 PM, 13th Jul                     suhail                    Got it           06:11 PM, 13th Jul                     suhail                    Iconic textured linen shirt with long sleeves and flap pocket           06:12 PM, 13th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           06:12 PM, 13th Jul                     suhail                    Ok           06:12 PM, 13th Jul                   mayar                   A return request has been created our team will collect the  item whiten 3-5 days           06:13 PM, 13th Jul                   mayar                   Is there anything else i can help you with?            06:13 PM, 13th Jul                     suhail                    No           06:13 PM, 13th Jul                     suhail                    Thank you           06:13 PM, 13th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:14 PM, 13th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2854277