Subject: Ticket Assigned - Conversation with neethu
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 12 Jul 2021 14:12:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with neethu neethu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  neethu Bot:  Hi Neethu ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  7477806252            06:07 PM, 12th Jul                   mayar                   Hi Neethu  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:08 PM, 12th Jul                     neethu                    I have asked for a return for the order number 7477806252. But I don't have the package cover. Is that ok?           06:09 PM, 12th Jul                   mayar                   It is ok you can return it without it           06:10 PM, 12th Jul                   mayar                   Is there anything else i can help you with?            06:10 PM, 12th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:12 PM, 12th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2849011