Subject: Ticket Assigned - Conversation with anjali paulson
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Jul 2021 13:53:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anjali paulson anjali paulson                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anjali paulson Bot:  Hi Anjali Paulson ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9678049453 Bot:    Your order status is  : Cancelled   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568034320            05:22 PM, 12th Jul                   mayar                   Hi Anjali Paulson  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:22 PM, 12th Jul                     anjali paulson                    Goodevening mayer…I got an email saying that my order got cancelled may I know why?           05:22 PM, 12th Jul                     anjali paulson                    *mayar           05:23 PM, 12th Jul                     anjali paulson                    I did get the refund for the order that got cancelled today           05:23 PM, 12th Jul                     anjali paulson                    I just want to know the reason as to why it got cancelled           05:23 PM, 12th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           05:24 PM, 12th Jul                     anjali paulson                    Yes sure           05:24 PM, 12th Jul                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the order number: (9678049453) was not successfully placed. As we can see the amount was deducted from your (mastercard), we have already notified the payment gateway about the cancelled transaction so the amount can return to your account automatically.   Please allow 3-5 business days for the amount to be released by your Bank. In the meantime you can go ahead and try placing a new order from our website directly or place a new order once you have received the amount back in your account.            05:28 PM, 12th Jul                   mayar                   Is there anything else i can help you with?            05:28 PM, 12th Jul                     anjali paulson                    What does not successfully placed mean? That the product is out of stock?           05:29 PM, 12th Jul                     anjali paulson                    Because when I paid for it the product appeared to be in stock           05:29 PM, 12th Jul                     anjali paulson                    Kindly answer to me           05:32 PM, 12th Jul                   mayar                   Kindly share your bank statement with us to allow us doing the needful           05:32 PM, 12th Jul                   mayar                   Please allow 3-5 business days for the amount to be released by your Bank. In the meantime you can go ahead and try placing a new order from our website directly or place a new order once you have received the amount back in your account.           05:32 PM, 12th Jul                     anjali paulson                    Mayar kindly understand what I am saying I did receive the refund the question is why was it cancelled because the product is out of stock           05:33 PM, 12th Jul                   mayar                   The amount was not deducted from your account already           05:37 PM, 12th Jul                   mayar                   so you will not get any refund           05:37 PM, 12th Jul                     anjali paulson                    Kindly answer           05:37 PM, 12th Jul                   mayar                   If you are sure that the amount was deducted Kindly share your bank statement with us           05:38 PM, 12th Jul                   mayar                   Is there anything else i can help you with?            05:38 PM, 12th Jul                     anjali paulson                    Yes one moment           05:39 PM, 12th Jul                     anjali paulson                             05:41 PM, 12th Jul                     anjali paulson                    Now could you tell me why?           05:44 PM, 12th Jul                   mayar                   If you are sure that the amount was deducted Kindly share your bank statement with us           05:45 PM, 12th Jul                     anjali paulson                    I did share the refund amount           05:45 PM, 12th Jul                   mayar                   Kindly contact your bank and ask them about the transaction id           05:46 PM, 12th Jul                   mayar                   Is there anything else i can help you with?            05:51 PM, 12th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:53 PM, 12th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2848892