Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Jul 2021 13:25:33 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/rLJ5VRVa20hUEdLYUOI96g~~/AALN9wA~/RgRizXZGPVcDc3BjQgpg6MZC7GBql0JnUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
<br>
Kindly note that we will update the information and proceed with the delivery at the earliest.<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>12/7/2021 4:21 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2847308] - need escalation<br>
 
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<div dir="ltr">Problem Statement: Wrong number</div>

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<div dir="ltr">Order Date : Jul 10, 2021</div>

<div dir="ltr">Order ID: 6328051712</div>

<div dir="ltr">Tracking ID: SD002477033</div>

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<div dir="ltr">Assistance Required: Wrong number</div>

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<div dir="ltr">Issue Description: Kindly contact the customer on while delivering the order ( 0533595316)</div>

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<div>Regards,</div>

<div>CS Team Mayar nasser mahmoud</div>

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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/lJJ8C4zWEXRUHGE9jE6JeA~~/AALN9wA~/RgRizXZGPlcDc3BjQgpg6MZC7GBql0JnUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2847308