Subject: Ticket Assigned - Conversation with ahmad ramadan
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 12 Jul 2021 13:24:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmad ramadan ahmad ramadan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmad ramadan Bot:  Hi Ahmad Ramadan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9677658231 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0521291363            05:08 PM, 12th Jul                     ahmad ramadan                    ok           05:08 PM, 12th Jul                     ahmad ramadan                    Hello           05:12 PM, 12th Jul                   mayar                   Hi Ahmad Ramadan  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:13 PM, 12th Jul                     ahmad ramadan                    Hi           05:13 PM, 12th Jul                     ahmad ramadan                    I placed an order 2 days back and was supposed to be delivered yesterday           05:13 PM, 12th Jul                     ahmad ramadan                    At night, I received an SMS stating that they couldn't deliver the item at 9:35 at night while I was at home and they never came and never contacted me neither.           05:14 PM, 12th Jul                     ahmad ramadan                    I called customer care and they said that they will inform the delivery team to contact me but so far no one did contact me neither there is an update on the delivery           05:15 PM, 12th Jul                     ahmad ramadan                    Can you assist please?           05:15 PM, 12th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           05:16 PM, 12th Jul                     ahmad ramadan                    Please           05:17 PM, 12th Jul                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971521291363)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           05:18 PM, 12th Jul                     ahmad ramadan                    Actually the delivery attempt is claimed to be done at 9:35 at night yesterday but they never came           05:19 PM, 12th Jul                     ahmad ramadan                    They are just claiming that they couldn't reach me but I was home at the time and when I received the message I went to the gate rightaway           05:20 PM, 12th Jul                   mayar                   Is this your right number (+971521291363)?           05:20 PM, 12th Jul                     ahmad ramadan                    There was no one there           05:20 PM, 12th Jul                     ahmad ramadan                    Yes           05:20 PM, 12th Jul                     ahmad ramadan                    This is my number           05:20 PM, 12th Jul                   mayar                   Your order is out for delivery our team will contact you on ( +971521291363)           05:22 PM, 12th Jul                   mayar                   Is there anything else i can help you with?            05:22 PM, 12th Jul                     ahmad ramadan                    Thanks           05:23 PM, 12th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:23 PM, 12th Jul                     ahmad ramadan                    Thank you           05:24 PM, 12th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2848696