Subject: Ticket Assigned - Conversation with khawla khalifa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Jul 2021 13:06:58 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khawla khalifa khawla khalifa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  khawla khalifa Bot:  Hi Khawla Khalifa ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526210103            04:41 PM, 12th Jul                     khawla khalifa                    Ok           04:41 PM, 12th Jul                   mayar                   Hi Khawla Khalifa  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:42 PM, 12th Jul                     khawla khalifa                    Good evening           04:42 PM, 12th Jul                     khawla khalifa                    I received my parcel now bug           04:42 PM, 12th Jul                     khawla khalifa                    But*           04:42 PM, 12th Jul                     khawla khalifa                    One perfume is broken           04:43 PM, 12th Jul                     khawla khalifa                             04:43 PM, 12th Jul                     khawla khalifa                    The first one           04:43 PM, 12th Jul                     khawla khalifa                    ?           04:46 PM, 12th Jul                   mayar                   Kindly send a photo of that broken item           04:46 PM, 12th Jul                     khawla khalifa                    I did not opened the packging because the carton become wetty           04:47 PM, 12th Jul                     khawla khalifa                             04:48 PM, 12th Jul                     khawla khalifa                    ?           04:51 PM, 12th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           04:51 PM, 12th Jul                     khawla khalifa                    Sure           04:52 PM, 12th Jul                   mayar                   Kindly send your order number           04:55 PM, 12th Jul                     khawla khalifa                    Ok           04:55 PM, 12th Jul                     khawla khalifa                             04:56 PM, 12th Jul                   mayar                   Price of this product is AED265.00?           05:02 PM, 12th Jul                     khawla khalifa                    No 119 is           05:02 PM, 12th Jul                   mayar                   A return request has been created for you our team will contact you in 3-5 days to collect the item           05:05 PM, 12th Jul                   mayar                   Is there anything else i can help you with?            05:05 PM, 12th Jul                     khawla khalifa                    That's it           05:06 PM, 12th Jul                     khawla khalifa                    Thank u           05:06 PM, 12th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:06 PM, 12th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2848572