Subject: Ticket Assigned - Conversation with saja
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Jul 2021 09:42:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saja saja                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saja Bot:  Hi Saja ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8276776402 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96697677675            01:26 PM, 12th Jul                     saja                    +96597677675 correct number           01:27 PM, 12th Jul                   mayar                   Hi Saja ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:27 PM, 12th Jul                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:27 PM, 12th Jul                   mayar                   Is there anything else i can help you with?            01:27 PM, 12th Jul                     saja                    I have not stated my concern. What are you talking about?           01:28 PM, 12th Jul                   mayar                   You want us to contact you on ( 96597677675 ) this number while delivering the order           01:29 PM, 12th Jul                   mayar                   right ?           01:29 PM, 12th Jul                   mayar                   Is there anything else i can help you with?           01:30 PM, 12th Jul                     saja                    No. That is not right           01:30 PM, 12th Jul                     saja                    I just corrected the number I put in as requested by the chat or           01:30 PM, 12th Jul                     saja                    *chatbot           01:30 PM, 12th Jul                     saja                    What is the phone number for customer service. I am calling 1800871 but it is not connecting           01:31 PM, 12th Jul                   mayar                   This is our contact number 1800871           01:33 PM, 12th Jul                   mayar                   And you can contact us also on [email-masked]           01:34 PM, 12th Jul                     saja                    The number is not working           01:35 PM, 12th Jul                   mayar                   And you can contact us also on ( [email-masked]) or you can elaborate your inquiry here           01:36 PM, 12th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:37 PM, 12th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:39 PM, 12th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2847377