Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Jul 2021 09:28:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation mudassir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mudassir Bot:  Hi Mudassir ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6328051712 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0533595316            01:22 PM, 12th Jul                   mayar                   Hi Mudassir  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:24 PM, 12th Jul                     mudassir                    hello sir           01:25 PM, 12th Jul                     mudassir                    actually i forgot change my old number in my address           01:25 PM, 12th Jul                   mayar                   Kindly share your new number with us           01:26 PM, 12th Jul                     mudassir                    my shipment status showing that my shipment out of delivery from yesterday           01:26 PM, 12th Jul                     mudassir                    0533595316           01:26 PM, 12th Jul                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:27 PM, 12th Jul                   mayar                   Is there anything else i can help you with?            01:27 PM, 12th Jul                     mudassir                    no thanks           01:27 PM, 12th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:27 PM, 12th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2847308