Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 11 Jul 2021 13:38:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation joanita fernandes                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  joanita fernandes Bot:  Hi Joanita Fernandes ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9676861857 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0547394897            05:27 PM, 11th Jul                   mayar                   Hi Joanita Fernandes  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:28 PM, 11th Jul                   mayar                   .مرحبا  طاب يومك معك ميار,يسرني أن أساعدك            05:28 PM, 11th Jul                     joanita fernandes                    Good Evening Mayar           05:28 PM, 11th Jul                   mayar                   Good evening           05:29 PM, 11th Jul                     joanita fernandes                    There os           05:29 PM, 11th Jul                     joanita fernandes                    There is one partial order pending           05:29 PM, 11th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           05:30 PM, 11th Jul                     joanita fernandes                    Ok           05:30 PM, 11th Jul                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:33 PM, 11th Jul                     joanita fernandes                    Om           05:34 PM, 11th Jul                     joanita fernandes                    Ok           05:34 PM, 11th Jul                     joanita fernandes                    So will i be contacted via email           05:34 PM, 11th Jul                   mayar                   Yes           05:34 PM, 11th Jul                   mayar                   Is there anything else i can help you with?            05:34 PM, 11th Jul                     joanita fernandes                    Nothing else           05:35 PM, 11th Jul                     joanita fernandes                    Thank you for your assistance           05:35 PM, 11th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:35 PM, 11th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2843640