Subject: Ticket Assigned - Conversation with jamaica simeon
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Jul 2021 13:15:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jamaica simeon jamaica simeon                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jamaica simeon Bot:  Hi Jamaica Simeon ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6326739111 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509296589            05:00 PM, 11th Jul                   mayar                   Hi Jamaica Simeon  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:02 PM, 11th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           05:04 PM, 11th Jul                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966509296589)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           05:11 PM, 11th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:12 PM, 11th Jul                   mayar                   Kraft 3-Blades Quick Manual Chopper           05:12 PM, 11th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:15 PM, 11th Jul                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:15 PM, 11th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2843470