Subject: Ticket Assigned - Conversation with shazaad fariz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Jul 2021 11:29:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shazaad fariz shazaad fariz                    Bot:  Hi again! Bot:  Please enter your name Customer:  shazaad fariz Bot:  Hi Shazaad Fariz ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:12 PM, 11th Jul                     shazaad fariz                    Hi i want to know if i can use the credit in my app wallet to pay in a store           03:13 PM, 11th Jul                   mayar                   Hi Shazaad Fariz  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:15 PM, 11th Jul                     shazaad fariz                    Can i use the credit in my app wallet to pay at a store           03:17 PM, 11th Jul                   mayar                   No sorry it can not be used at the store           03:19 PM, 11th Jul                   mayar                   Is there anything else i can help you with?            03:19 PM, 11th Jul                     shazaad fariz                    So i hav to use it for online purchase only           03:22 PM, 11th Jul                   mayar                   Yes           03:23 PM, 11th Jul                   mayar                   It must be used on line only           03:24 PM, 11th Jul                   mayar                   Is there anything else i can help you with?            03:24 PM, 11th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:29 PM, 11th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2842789