Subject: Ticket Assigned - Conversation with nabeelah
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 10 Jul 2021 13:39:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nabeelah nabeelah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  good day Bot:  Hi Good Day ,what do you need help with? Customer:  /startOver Bot:  Hi Good Day ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6303082513 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545822532 Bot:  Please wait while we transfer you to an agent Agent:  Hi , Thank you for contacting us. This's Mohamed . I will be happy to help you. Customer:  Hi, I placed the wrong shoe size. It should be size 38 not size 39 Customer:  Would it be possible for you to change this on your side Customer:  Order number 6303082513 Agent:  please note that the order can not be amended after placing it. Customer:  So I will just have to return the item once it gets delivered? Agent:  we will contact the courier team to collect the items from you . Customer:  Okay. And then I will have to place a new order? Agent:  yes. Customer:  Are u still there?? Agent:  Do you have any other questions I can help you with? Customer:  Read up please Customer:  I asked you would I then need to place a new order once I return my items?? Agent:  yes after returning the items to the warehouse we will initiated the refund for you Customer:  And then I will need to place a new order?? Customer:  Hello??? Agent:  yes. Customer:  Finally a response- u need to work on your response time Customer:  Have a good day Agent:  we are apologising for that . Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I have a complaint Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I want to speak to an agent Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order number Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order number 6303082513 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order status Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Shukran points not updated Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  nabeelah Bot:  Hi Nabeelah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6326063066 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Nabeelah Agent:  , Thank you for contacting us. This's Mohamed . I will be happy to help you. Customer:  Good day, I placed my order on the 4th July. I haven’t recieve my order and the tracking status says wrong number ?? Agent:  As we checked the order was out for delivery and the courier team contacted you in this number 966545822432for the delivery but no response from your side Customer:  That’s is not my number Customer:  0545822532 Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  We had this issue before and I updated my number Customer:  Why are they still using g the old number! Agent:  We can't edit in customers details due to the privacy policy . Customer:  As u can see my number has been updated on my profile Agent:  we will send  the number directly to the courier team . Customer:  And how long will that take Agent:  We will update you via email: Agent:  [email-masked] Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  nabeelah Bot:  Hi Nabeelah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6326063066 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:23 PM, 10th Jul                     nabeelah                    I would like to follow up with my order please           05:23 PM, 10th Jul                     nabeelah                    The courier could not deliver my order because they had my incorrect mobile number.           05:24 PM, 10th Jul                     nabeelah                    I want to know if you have given my correct mobile number to the couriers?           05:24 PM, 10th Jul                   mayar                   Hi Nabeelah  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:27 PM, 10th Jul                   mayar                   Kindly send your right number           05:32 PM, 10th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:32 PM, 10th Jul                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:32 PM, 10th Jul                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:39 PM, 10th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2838504