Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 10 Jul 2021 12:51:25 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div>So disappointing that a brand like Max is taking this much days to resolve a simple issue which was clearly explained. You have told you have track I'd for returns. Then you can check the returned items to process the other refund of AED 70. <br><br>
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<div>On Saturday, July 10, 2021, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi santhya ,<br> <br>We’re really sorry if we’ve taken longer than usual to get back to you.<br> <br>Our team is working on your issue Regarding order number ( 9676293004 ), and will get back to you as soon as possible.<br> <br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2829601