Subject: Ticket Assigned - Conversation with wennie
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 10 Jul 2021 11:47:26 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wennie wennie                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  wennie Bot:  Hi Wennie ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6328057803 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507295905            03:20 PM, 10th Jul                   mayar                   Hi Wennie,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:21 PM, 10th Jul                     wennie                    Hi Mayar           03:21 PM, 10th Jul                     wennie                    I would like to ask if I can change a size from the clothes I ordered           03:21 PM, 10th Jul                     wennie                    Panelled Knee-Length Shorts with Drawstring Closure and Pockets Color: Blue           03:22 PM, 10th Jul                     wennie                    I would like to have it in XL and NOT in L           03:22 PM, 10th Jul                     wennie                    Hello??           03:23 PM, 10th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           03:24 PM, 10th Jul                     wennie                    Oh okay. Thank you           03:24 PM, 10th Jul                     wennie                    I just thought my internet lagged           03:24 PM, 10th Jul                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-1111629 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Max store .   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store . ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:25 PM, 10th Jul                   mayar                   Is there anything else i can help you with?            03:25 PM, 10th Jul                     wennie                    I do not have the order yet           03:26 PM, 10th Jul                     wennie                    If you can just change it before I receive my order, that will be okay           03:27 PM, 10th Jul                     wennie                    I just ordered it last night.           03:27 PM, 10th Jul                   mayar                   No for sorry it can not be changed           03:27 PM, 10th Jul                     wennie                    Huh?           03:27 PM, 10th Jul                   mayar                   Kindly return it after receiving it           03:28 PM, 10th Jul                   mayar                   Is there anything else i can help you with?            03:28 PM, 10th Jul                     wennie                    Yes. I want to submit a complaint. Please give me an email address where I can submit a complaint.           03:28 PM, 10th Jul                     wennie                    Help Centre should be able to give solutions to problems.           03:29 PM, 10th Jul                     wennie                    You are not helping me in any way.           03:30 PM, 10th Jul                   mayar                   You can contact us on [email-masked]           03:37 PM, 10th Jul                   mayar                   Is there anything else i can help you with?            03:37 PM, 10th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:46 PM, 10th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2837868