Subject: Ticket Assigned - Conversation with precious ann ruma mill
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 10 Jul 2021 11:21:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with precious ann ruma mill precious ann ruma mill                    Bot:  Hi again! Bot:  Please enter your name Customer:  precious ann ruma mill Bot:  Hi Precious Ann Ruma Mill ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9676293784 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +10559835823            03:05 PM, 10th Jul                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:06 PM, 10th Jul                     precious ann ruma mill                    Hello           03:06 PM, 10th Jul                     precious ann ruma mill                    Im asking for the update of my Order           03:06 PM, 10th Jul                     precious ann ruma mill                    It's been 4 days ago when i order it           03:07 PM, 10th Jul                     precious ann ruma mill                    And not yet arrived           03:07 PM, 10th Jul                     precious ann ruma mill                    I check the track but they said they rejected it           03:08 PM, 10th Jul                     precious ann ruma mill                    What will i do to this ?           03:08 PM, 10th Jul                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971559835823)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           03:08 PM, 10th Jul                   mayar                   Is there anything else i can help you with?            03:08 PM, 10th Jul                     precious ann ruma mill                    But the track said .it was rejected           03:10 PM, 10th Jul                   mayar                   No it was not rejected           03:11 PM, 10th Jul                   mayar                   Isthis your right number           03:11 PM, 10th Jul                   mayar                   (+971559835823) ​           03:11 PM, 10th Jul                   mayar                   ?           03:11 PM, 10th Jul                     precious ann ruma mill                    Yes           03:12 PM, 10th Jul                     precious ann ruma mill                    Track said that order rejected by the costumer ?           03:12 PM, 10th Jul                     precious ann ruma mill                    What will i do to this ?           03:13 PM, 10th Jul                     precious ann ruma mill                    Can i order onother again ? Or cancel the old one ?           03:13 PM, 10th Jul                   mayar                   We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           03:13 PM, 10th Jul                   mayar                   Is there anything else i can help you with?           03:14 PM, 10th Jul                     precious ann ruma mill                    Okay if it will not come untill tomorrow .can i cancel it ?           03:14 PM, 10th Jul                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           03:18 PM, 10th Jul                   mayar                   Is there anything else i can help you with?            03:18 PM, 10th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:20 PM, 10th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2837719