Subject: Ticket Assigned - Conversation with fatima
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 10 Jul 2021 10:22:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima fatima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatima Bot:  Hi Fatima ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558118665            02:10 PM, 10th Jul                   mayar                   Hi Fatima,Good evening Thank you for contacting us. My name is Mayar ,i will
  be happy to help you.           02:10 PM, 10th Jul                     fatima                    I just recived my order and I want to replace two items out of 3           02:11 PM, 10th Jul                   mayar                   The size is wrong ?           02:12 PM, 10th Jul                     fatima                    but it was buy2get1  offer applied So can I replace only 2 ?           02:12 PM, 10th Jul                     fatima                    yes the size ..           02:12 PM, 10th Jul                     fatima                    is it possible to replace it in one of your stores?           02:14 PM, 10th Jul                   mayar                   No problem you can change it at the nearest store           02:15 PM, 10th Jul                     fatima                    the size is right usualy but kebba brand is completly different! is too small           02:15 PM, 10th Jul                     fatima                    ok thanks .. it would be better to try i
 t there .. thanks           02:15 PM, 10th Jul                   mayar                   No problem           02:21 PM, 10th Jul                   mayar                   No problem you can change it at the nearest store           02:21 PM, 10th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:21 PM, 10th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2837403