Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 10 Jul 2021 08:31:21 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6328173474 Bot:    Your order status is : Pending    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966569156644            12:11 PM, 10th Jul                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:12 PM, 10th Jul                     hi                    I just made a purchase and my credit card was charged then I got a message saying your order was not processed try to do COD?           12:13 PM, 10th Jul                     hi                    Here is the charge           12:14 PM, 10th Jul                     hi                    Online Purchase By:*9238 ;Visa Amount:SAR 485.00 At:Landmark group Balance:SAR 2437.24 Date:21-07-10 10:35           12:14 PM, 10th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           12:14 PM, 10th Jul                     hi                    Ok           12:14 PM, 10th Jul                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6328173474) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6328173520).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            12:15 PM, 10th Jul                   mayar                   Is there anything else i can help you with?            12:15 PM, 10th Jul                     hi                    So the order is placed and will be received tomorrow?           12:16 PM, 10th Jul                   mayar                   It takes 2-3 days to be delivered our team will contact you once it is ready to be delivered           12:17 PM, 10th Jul                   mayar                   Is there anything else i can help you with?            12:17 PM, 10th Jul                     hi                    I only got an email about the first order number and it says purchase was declined. Have not received an updated email reflecting the new order no           12:18 PM, 10th Jul                     hi                    It said on the order when placed that it will be delivered by the 12th of this month           12:18 PM, 10th Jul                   mayar                   The order was placed successfully and It takes 2-3 days to be delivered our team will contact you once it is ready to be delivered           12:19 PM, 10th Jul                   mayar                   Is there anything else i can help you with?            12:21 PM, 10th Jul                     hi                    Did not receive an email confirmation for the new order no?           12:23 PM, 10th Jul                   mayar                   Sorry for that technical issue but your order was placed successfully           12:26 PM, 10th Jul                   mayar                   We will try our best to deliver it asap           12:26 PM, 10th Jul                   mayar                   Is there anything else i can help you with?            12:26 PM, 10th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:31 PM, 10th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2836878