Subject: Ticket Assigned - Conversation with razia
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 09 Jul 2021 12:18:14 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with razia razia                    Bot:  Hi again! Bot:  Please enter your name Customer:  razia Bot:  Hi Razia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  0541329360 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:04 PM, 09th Jul                     razia                    Hi           04:07 PM, 09th Jul                     razia                    Can you just tell me my order is today delivery or not ?           04:08 PM, 09th Jul                   mayar                   Hi Razia,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:09 PM, 09th Jul                     razia                    6326594960           04:10 PM, 09th Jul                     razia                    Can you check please my order is today delivery or not           04:10 PM, 09th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           04:12 PM, 09th Jul                     razia                    Ok           04:12 PM, 09th Jul                   mayar                   ​ We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966541329360)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:15 PM, 09th Jul                   mayar                   Is there anything else i can help you with?            04:15 PM, 09th Jul                     razia                    No thanks           04:16 PM, 09th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:17 PM, 09th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2834139