Subject: Ticket Assigned - Conversation with salim kittur
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 09 Jul 2021 12:10:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salim kittur salim kittur                    Customer:  No Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Salim Kittur ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:54 PM, 09th Jul                   mayar                   Hi  Salim  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:54 PM, 09th Jul                     salim kittur                    Hi mayar           03:55 PM, 09th Jul                     salim kittur                    6313970025           03:56 PM, 09th Jul                     salim kittur                    I didn't receive the refund yet           03:56 PM, 09th Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           03:59 PM, 09th Jul                     salim kittur                    ?           03:59 PM, 09th Jul                     salim kittur                    Ok           03:59 PM, 09th Jul                   mayar                    Regarding the order: 6313970025 Please note that the refund has been processed successfully from our side for the amount (77.83), however due to some concerns with the payment vendor, the refund has been rejected.   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.  Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.           04:01 PM, 09th Jul                   mayar                   Is there anything else i can help you with?            04:01 PM, 09th Jul                     salim kittur                    Why rejected           04:02 PM, 09th Jul                     salim kittur                    And how much time to receive it           04:03 PM, 09th Jul                   mayar                   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.           04:06 PM, 09th Jul                   mayar                   Is there anything else i can help you with?           04:06 PM, 09th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:09 PM, 09th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2834105